Faqs

At RK EMPIRE, we take pride in offering storage containers made from high-quality, BPA-free, food-grade plastic. This material is 100% safe for daily use and ensures that your food remains uncontaminated and fresh, whether it's dry ingredients or liquid items.

We understand that your family's health and safety come first — which is why our containers go through rigorous quality checks before reaching your kitchen. The plastic we use is non-toxic, odor-free, stain-resistant, and designed to withstand regular wear and tear.

These containers are perfect for storing pulses, grains, snacks, leftovers, and even semi-liquid foods. Their airtight lids lock in freshness and prevent moisture, pests, or odors from getting in. The transparent body also helps you quickly identify the contents without opening the container.

Whether you're organizing your pantry, meal prepping for the week, or packing lunch for school or office — our containers are built to be practical, lightweight, and durable. They're freezer-safe too, making them a versatile companion in every modern kitchen.

Choosing our storage containers means you're investing in safe, long-lasting, and stylish kitchenware that adds convenience and peace of mind to your everyday routine.

Yes, our containers are designed to make your daily routine effortless. They are microwave-safe (without the lid) so you can reheat your food directly without needing another bowl.

They are also top-rack dishwasher safe, saving you valuable time when cleaning up. No more hand-scrubbing or worrying about discoloration — our plastic stays clear and sturdy even after repeated washes.

Whether you’re meal prepping, storing leftovers, or packing lunches, these containers offer the convenience and performance your modern kitchen deserves.

Please note: While they handle reheating well, we recommend avoiding direct flame or grill use for safety.

Absolutely. Our containers are made from heat-resistant plastic that allows you to store hot or warm food safely. They are engineered for the Indian kitchen — where freshly cooked meals are stored and packed frequently.

For best results and long-lasting use, we recommend letting boiling-hot food cool slightly before sealing the lid. This helps prevent pressure buildup inside the container, especially if it's tightly packed.

The lids lock in freshness without letting heat escape too quickly, and the materials used are completely safe — no harmful chemicals leach into your food.

Whether it’s your dinner leftovers or piping hot dal, you can trust RK EMPIRE containers to store your meals safely and conveniently.

Yes, we work with leading courier partners to ensure your orders reach you as quickly as possible — even during weekends and national holidays.

While deliveries usually continue uninterrupted, there may be rare instances where local holidays, weather conditions, or logistical issues cause slight delays. But don’t worry — you’ll always receive real-time tracking updates.

Our goal is to get your products to you on time, every time. And if something unexpected happens, our customer support team is just a message away to assist you.

We understand how frustrating delays can be. At RK EMPIRE, we always strive for fast, reliable shipping. However, if your order gets delayed due to unforeseen reasons, rest assured — we’ll keep you updated at every step.

You’ll receive tracking information by SMS or email once your order ships. In case of any unusual delay, you can reach out to our team at rkempire@gmail.com and we’ll help you with real-time updates or alternative solutions.

Our customers are our top priority, and we’re committed to resolving any delivery issue with speed and care.

Yes, we offer Cash on Delivery (COD) service across most pin codes in India. You’ll see the COD option available at checkout if your delivery area is serviceable.

COD gives you the flexibility to pay only when the product reaches your doorstep — no need for online payments in advance. It’s just one more way we make shopping easier and more secure for our customers.

Please ensure that someone is available at the delivery address with the exact payment amount to avoid any issues with order acceptance.

First off — we’re really sorry! Although we take extreme care in packaging and shipping, sometimes things can go wrong during transit. If your item arrives damaged or anything is missing, we’ve got your back.

Please email us at rkempire@gmail.com within 48 hours of delivery. Share your order ID, a brief description, and a few clear photos of the issue.

Once verified, we’ll quickly send a replacement or issue a refund — whatever you prefer. Your happiness matters to us, and we’ll make it right, no questions asked.

Absolutely! We love bringing extra value to our customers. Our combo sets and festive deals are curated to help you save more while upgrading your kitchen in style.

Whether it’s a set of storage containers, a lunch combo, or a seasonal kitchen essential pack — we run special offers during festivals, weekends, and limited-time sales.

Be sure to visit our homepage regularly and follow us on social media so you never miss a deal. You can also subscribe to our newsletter for early access and exclusive coupons.

No, you don’t need an account to shop with us. You can easily place an order as a guest by simply providing your shipping and payment information at checkout.

However, we do recommend creating an account for a better experience. With an account, you can track your orders, save your address details, view past purchases, and receive exclusive offers directly in your inbox.

Creating an account is free, quick, and gives you more control over your orders and preferences. Once logged in, you can access:

• Account Profile – Update your name, contact info, and password.
• My Orders – View your current and past order history.
• Saved Addresses – Manage shipping addresses for faster checkout.

Once your order is shipped, you will receive a tracking link via SMS or email with real-time updates. You can click the link to see where your package is and when it’s expected to arrive.

You can also log in to your account on our website and view the status of your current and past orders under the “My Orders” section.

If you don’t receive tracking information within 48 hours of placing your order, feel free to contact us at rkempire@gmail.com and we’ll help you right away.

We process orders quickly to ensure fast delivery, so cancellation or modification is only possible if the order hasn’t been shipped yet.

If you want to cancel or change something in your order, please email us immediately at rkempire@gmail.com with your order number. We’ll do our best to help if your order is still in the processing stage.

Once the order is shipped, cancellations are no longer possible, but you can still request a return after delivery.

We offer multiple secure and convenient payment options for your ease. These include:

• UPI (Google Pay, PhonePe, etc.)
• Credit & Debit Cards (Visa, Mastercard, RuPay, etc.)
• Net Banking
• Wallets (Paytm, Amazon Pay, etc.)
• Cash on Delivery (COD)

All online transactions are encrypted and 100% safe. We never store your card details.

Yes, absolutely. Our website uses SSL encryption to keep your personal and payment details secure. All transactions are processed through trusted and PCI-compliant payment gateways.

We do not store or share your financial information with any third party. Your privacy and safety are our top priorities.

You can shop with confidence, knowing your data is protected at every step.

If your order hasn’t been shipped yet, we can help you change the shipping address. Just email us immediately at rkempire@gmail.com with your order number and the updated address.

Once the package is dispatched, changes are not possible. In that case, you can refuse the delivery, and we’ll process a refund or resend it to the correct address after it returns to us.

If you created an account with us, you can log in anytime and go to the “My Orders” section. There you’ll see a complete list of your past orders along with payment details, shipping status, and invoices.

This helps you keep track of what you ordered, reorder the same product, or download your receipts whenever needed.

If your payment fails during checkout, don’t worry — no money is deducted from your account. Just refresh the page and try again with a different payment method or after a few minutes.

If you were charged but didn’t receive an order confirmation, please reach out to us at rkempire@gmail.com with the transaction ID or payment screenshot. We’ll verify and resolve the issue as quickly as possible.

Your satisfaction and trust are important to us — and we’ll make sure no payment issue goes unresolved.